Evidence based social media use: an exploratory UK investigation into residents’ perceptions of police Facebook use

Social media is an integral part of modern society and is used by billions of people worldwide. In a policing context, police services are starting to use social media platforms to interact with their communities. However, academic literature is lagging regarding the effectiveness of police use of social media. The purpose of this study is to gather public perceptions regarding the police’s use of social media particularly the use of Facebook.

Design/methodology/approach

The study administered a cross sectional survey recruiting participants who are policed by one of the larger police services in England and Wales. A total of 294 respondents completed the survey providing their views on their police service’s use of social media.

https://www.emerald.com/insight/content/doi/10.1108/SC-09-2019-0033/full/html

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