Posted in Parental Alienation & Narcissistic Personality Disorder

Summary of Crucial conversations – Tools for talking when the stakes are high by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Swizler

Many ‘defining’ moments in life come from having crucial conversations (as these create significant shifts in attitude and behaviour). This book focuses on techniques on how to hold such conversations in a positive space when surrounded by highly charged emotions. Their findings are based on 25 years of research with 20,000 people.

Their model has essentially 7 steps:

1) Start with the heart (i.e empathy and positive intent)

2) Stay in dialogue

3) Make it safe

4) Don’t get hooked by emotion (or hook them)

5) Agree a mutual purpose

6) Separate facts from story

7) Agree a clear action plan

Ignition Blog

crucial conversations

Crucial conversations – Tools for talking when the stakes are high by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Swizler. Summarised by Paul Arnold (Facilitator and Trainer)

http://www.amazon.co.uk/Crucial-Conversations-Talking-Stakes-ebook/dp/B000GCFEV2/ref=sr_1_2?s=books&ie=UTF8&qid=1369466031&sr=1-2&keywords=crucial+conversations 

IN A NUTSHELL

Many ‘defining’ moments in life come from having crucial conversations (as these create significant shifts in attitude and behaviour). This book focuses on techniques on how to hold such conversations in a positive space when surrounded by highly charged emotions. Their findings are based on 25 years of research with 20,000 people.

Their model has essentially 7 steps:

1)  Start with the heart (i.e empathy and positive intent)

2)  Stay in dialogue

3)  Make it safe

4)  Don’t get hooked by emotion (or hook them)

5)  Agree a mutual purpose

6)  Separate facts from story

7)  Agree a clear action plan

THE BOOK

Our success in life is dictated by the quality of relationships we can engender…

View original post 3,697 more words

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Author:

Living the dream in SW France-Retired Love Swimming, Rambling, Labrador's, Pilates, Photography, Astronomy, Reiki, Travelling. Currently studying Psychology, and member of NAAP. I believe in truth, honesty, karma and integrity! KEEPING IT REAL - No one likes someone who lies and lives a different life on social media than they do in real life. ≧◔◡◔≦

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